These Terms and Conditions govern your relationship with HFC Suffolk Limited registered in England no 10948935 and whose registered office is at Unit 2 Park Gates, West Stow, IP28 6ET and all orders that you may make for produce and products advertised for sale by us (‘HFC Suffolk Limited’, ‘Happy Veg Box’, ’we’ or ‘us’) via our website, www.happyvegbox.com. Please read these Terms and Conditions carefully as they affect your rights and liabilities under the law. By placing an order you are deemed to agree to these Terms and Conditions.
We reserve the right to revise these Terms and Conditions, so please check periodically for any changes. If you do not agree to any revised Terms and Conditions, please inform us and we will discontinue your order. These Terms and Conditions were last revised on 04hDeember 2017.
To order from ‘Happy Veg Box’ (HFC Suffolk Limited) you must be over eighteen years of age, or, if you are a business, you must be operated by a person over eighteen years of age.
To order you must first register with us, this is known as ‘signing up’ or ‘setting up an account’. This account is not a credit account and our usual terms of payment are used for payments via the GoCardless facility on this website.
All details provided upon registration or at any other time must be correct and complete, and you must inform us promptly of any changes to this information.
3) Password and Security
As part of the sign-up process, you will be required to create a password for your account. Keep your password secret and do not disclose it to anyone else. If you believe the secrecy of your password has been compromised please notify us immediately and a new password will be issued.
Payment is accepted by registering to use the GoCardless facility on this website.
All goods which are ordered and dispatched must be paid for if we do not receive payment at the point of delivery the goods will still be delivered and you will be liable to pay for them.
If an order is cancelled after the deadline of 5 PM you may still be liable to pay for the goods in full or in part depending on whether or not the goods have been collated or dispatched.
The direct debit payment is taken using our GoCardless facility, your payment details will be held on a secure third-party system. Your account will automatically be charged for the goods which you have ordered, on or after the day we deliver them to you. We will submit our request for payment to your bank within 72 hours of your delivery, and normally within 24 hours. We cannot, however, accept any liability for how long it takes the bank to process the payment.
Please do not e-mail bank account or credit card details to us, we accept no liability for their security in these circumstances.
We reserve the right to suspend or terminate deliveries to you if payment is not in place by our stated deadlines.
If money is owed to us by you at the time when you discontinue your membership of the box scheme, or if we have to terminate your membership because of non-payment we will first issue you with a statement and three written requests for payment. If, after this time, the money is still outstanding we reserve the right to raise an administrative charge to cover the cost of the letters plus the charges incurred in the appointment of our appointed debt recovery firm K2 Collections. You will receive written a notice of the amount before the charges are levied.
If you make a payment by cheque and the cheque is not honoured by your bank we reserve the right to pass on the charges our bank levies for the presentation of unpaid cheques (currently £6.00) to you.
Any order submitted via our website is not accepted by us until an email is issued by us confirming this. Any order submitted by phone will be accepted (or rejected) verbally by our staff. Your submission of an order amounts to an offer to enter a contract to buy the goods from us. When we accept an order, we do all that we can to fulfil that order. However, products are subject to availability and we cannot guarantee that all products will be available at the time of accepting an order. If we are unable to deliver an item you have ordered, the item will not be charged to your account, giving rise to a credit, which may be offset against future orders.
All products are subject to fluctuations in supply levels and prices. We will endeavour to warn you of any changes to price or availability of items, but we reserve the right to change our prices and products as necessary. If you are a regular customer, prices may differ from when your original order was placed. We recommend that you check our prices regularly via the website or by phone. Some items may be sold by weight. Weights are approximate and for guidance only, thus the weight you receive may vary from this guide and the price charged will be for the weight of produce delivered.
Ordering a product from us carries with it the obligation to pay for it, together with any applicable delivery charge, unless we receive a cancellation or amendment from you before our stated deadline of 5 o’clock PM on the day prior to delivery. You remain responsible for ensuring not only that any such cancellation or amendment is issued to us, but also that it is received by us before the stated deadline. Any orders cancelled before the stated deadline will give rise to a credit which may be offset against further orders. Credit may be refunded to your account upon request, subject to a reasonable administration fee.
We will make the delivery to your delivery address as stated when you register or update that address. We reserve the right not to deliver to all locations. You are responsible for making suitable arrangements to receive your delivery and for giving us appropriate instructions. We recommend that you specify a ‘box leaving place’ to instruct us where you would like your box to be left if it is delivered when you are not at home. In the event that your delivery is stolen from the agreed delivery location or damaged there, we do not accept liability, but may consider compensation at our discretion. Any changes to delivery address details must be made before our stated deadlines.
We will advise you which day your delivery will take place. We will endeavour to keep this day the same but reserve the right to change it temporarily or permanently, and will advise you if we do so.
If we are unable to deliver your order or have to deliver late or on a different day, for reasons beyond our control, we cannot accept liability for any inconvenience or loss that this may cause.
Claims for damaged, poor quality or wrongly delivered goods must be notified to us within 24 hours of delivery, otherwise, they may not be considered. It may be necessary for us to inspect defective goods and you will be notified if this is the case when a claim is made. We will refund or replace defective goods notified to us within this timescale, provided that the defect(s) have not been caused by mistreatment, neglect or accidents caused while the goods are in your possession.
Please ensure that all produce is stored correctly after delivery. Fresh produce, except potatoes and bananas, should be kept chilled.
You may cancel your registration with us at any time by phone, email or in writing, provided that you adhere to the usual deadline for cancellations. You remain responsible for ensuring not only that any such cancellation is issued to us, but also that it is received by us before the stated deadline.
The HFC Suffolk Limited may suspend or cancel any accepted order or your registration at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
All content and programming of the website is the property of HFC Suffolk Limited. You may retrieve and display the content of our website on a computer screen, store such content in electronic form on disk or memory stick (but not on a server or other storage device linked to a network) or print a copy of such content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on our website without our written permission.
Your access to our website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will restore the service as soon as we reasonably can. In the event that our website is unavailable, our usual order and cancellations deadlines apply, so please notify us of any changes by phone or email.
To the best of our knowledge, the material included on this website and any price lists or other product information source available from this website are correct at the date of posting. Without prejudice to your statutory rights, we cannot accept responsibility for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with our website. If we are informed of any errors or omissions, we will attempt to correct these as soon as we reasonably can.
In accordance with paragraph 6, our sole liability for defective products will be to replace those products or to refund the price of those products. This liability does not apply to defects which have been caused by mistreatment, neglect or accidents caused while the products are in your possession. If you are a consumer, please note that this does not affect your statutory rights.
We will not be liable to you for any losses, including business or trade losses (including loss of profits, loss of goodwill, loss of reputation and loss of business), arising in connection with the supply or products and related services or their use by you.
It is important for you to know that nothing in these Terms and Conditions affects your statutory rights.